eStyle.pk FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What is eStyle?

elegant Style are excess production pieces of export orders. Please watch this video where our Co Founder explains the concept.

How do I place and Order?

Click here to see a video

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events.

Why can’t I place an order for more than 3 items per product?

We have set the product purchase limit of 3 on select items to restrict wholesalers and resellers from buying. We really want all of Pakistan to enjoy our products.

What is Weekly Deals?

We at estyle.pk put a few products on deep discounts every week for 24 hours. After the completion of the weekly deal, the prices of those products return to their normal prices.

How much do you charge for shipping?

Orders above Rs.2,999 ship free of charge.

For orders below Rs.2,999 we charge a fix rate of Rs.300 per order. 

Our system automatically calculates the correct shipping charge when you place your order.

Why are sometimes size labels different on poly-bag and on the product itself?

We sell many international brands, each having its own size specs. We try to map these sizes to our standard Pakistani sizes so that it is convenient for our buyers to order online. You will see a different size label on the poly-bag than the size label on the garment in such case. 

Please wear the garment to see if it fits. If not, please return it for a refund or exchange voucher.

You reduced the price of an article after I purchased it. Am I entitled for a reduction in price?

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Weekly Deal section do not apply to this.

How do I use a Coupon card or voucher code that was issued to me?

You will see a field named “Coupon Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 07 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

What is our Privacy Policy?

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at orders@etyle.pk or mailing us at:

www.estyle.pk

Sajid Awan Town near Rafi Qamar Road Bahawalpur PK 63100

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Our Website to store information about your session (referrer, landing page, etc).

 _estyle.pk_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _estyle.pk_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, seasonal

 storefront digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@estyle.pk or by mail at

estyle.pk

Sajid Awan Town

Near Rafi Qamar Road 

Bahawalpur

Pakistan

Telephone Support: +9230-111-222-30 (Between 10:00 AM to 5:00 PM Monday – Saturday)

How to pay online?

When paying online through JazzCash, easypaisa & Bank Account make sure your account has enough funds to complete the transaction.